Global Reporting Index Map.

Legend
C Core indicator
A Additional indicator
P Indicator from Electric Utility Sector Supplement (Pilot)

 

Core/
Additional

GRI Ref. Number

GRI G3 Indicator Requirement

AGL Reporting on Indicator

C

EC1

Economic value generated and distributed.

Revenue, operating costs, employee wages and benefits, payments to providers of capital, taxes, community investment and economic value retained reported under ‘Strategy - Apply a disciplined approach to growth strategies that add to AGL’s integrated strategy and provide sustainable cash flows’, ‘Strategy - Build long-term strategic community partnerships’ and within the Annual Report.

C

EC2

Financial implications, risks and opportunities due to climate change.

Initiatives AGL is undertaking to ensure continued success in a future carbon constrained environment are discussed under Greehouse.

Details of AGL’s investments in renewable and low-emission generation and AGL’s participation in carbon markets are discussed in ‘Strategy –Expand our portfolio of investments in renewable energy, low-emission power generation and power purchase contracts’, ‘Strategy - Maintain Australia’s largest private portfolio of renewable generation assets to deliver sustainable benefits in a carbon constrained environment and to meet an expanded Mandatory Renewable Energy Target’ and ‘Strategy - Lead Australian participation in domestic and international emissions trading schemes’.

Further information is also available in AGL’s response to the Carbon Disclosure Project CDP4, CDP5 and CDP6 questionnaires, which are available at
www.cdproject.net

C

EC3

Coverage of the organisation's defined benefit pension plan obligations.

AGL uses both accumulation and defined benefit schemes to offer superannuation coverage to all employees. Our policy is to fully fund superannuation as the liability accumulates, which ensures that all superannuation commitments are honoured.

C

EC4

Financial assistance received from government.

Not reported.

A

EC5

Entry level wage compared to local minimum wage.

Not reported.

C

EC6

Practices and proportion of spending on locally based suppliers.

Not reported.

C

EC7

Procedures for local hiring, and proportion of senior management in locations of significant operation from the local community.

AGL's recruitment practice is to ensure that it hires people who are the best fit for the role. In the majority of cases we look to the local community first when hiring people from outside AGL.

C

EC8

Infrastructure investment and services provided primarily for public benefit.

AGL has no significant investments in facilities built primarily to provide a public service without direct economic benefit to AGL.

A

EC9

Indirect economic impacts.

A description of the wider public benefits provided by AGL’s services is included in Economic Performance.

C

EN1

Weight / volume of materials used.

The amount of steel, concrete and water used in the construction of the Hallett Wind Farm and Bogong Power Development projects as well as the amount of paper used in AGL offices is reported under ‘Strategy – Monitor and manage our impact on land, air and water’.

C

EN2

Percentage of materials used that are recycled

Information on this indicator is not currently captured, however information on mobile telephone and toner cartridge recycling programs is reported under‘Strategy – Monitor and manage our impact on land, air and water’.

C

EN3

Direct energy consumption by primary energy source

The amount of energy consumed is accounted for in AGL Greenhouse Gas Footprint.

A detailed breakdown of energy use for the preceding year is also provided in AGL ’s response to the Carbon Disclosure Project CDP6 questionnaire which is available at www.cdproject.net.

C

EN4

Indirect energy consumption by primary source

The amount of energy consumed is accounted for in the greenhouse gas footprint.

A detailed breakdown of energy use for the preceding year is also provided in AGL ’s response to the Carbon Disclosure Project CDP6 questionnaire which is available at www.cdproject.net.

A

EN5

Energy saved due to conservation and efficiency improvements

AGL has undertaken a number of initiatives to reduce energy consumption and improve efficiency, both within its offices and assets, and working with its Industrial and Commercial customers.  While AGL does not currently collate metrics for this indicator across the business, information relating to these projects is provided in the Greenhouse, chapter, and compliance with energy efficiency regulations is accounted for in ‘Strategy - Monitor and manage our impact on land, air and water’.

A

EN6

Initiatives to provide energy efficient / renewable energy products and reductions in energy requirements as a result of these initiatives

AGL offers energy efficiency services to Industrial and Commercial customers, and, in 2008, we have taken this service to a new level with the introduction of a new business division, Carbon Management Services.  The services offered are outlined in ‘Strategy - Provide energy efficiency and climate change services to our industrial and commercial customers’.

Information on residential energy efficiency advice provided to residential customers, and on the sale of green energy products, is provided under ‘Strategy - Help customers make better choices for their home and environment’ and is also available on the AGL website.

A

EN7

Initiatives to reduce indirect energy consumption and reductions achieved

'Strategy - Provide energy efficiency and climate change services to our industrial and commercial customers'.

C

EN8

Total water withdrawn by source

The amount of water used at Torrens Island Power Station, Somerton Gas Fired Power Station, Camden Gas Project, Hydrocarbon Extractions and in our four main offices is reported under ‘Strategy – Monitor and manage our impact on land, air and water’. This water was sourced from the municipal water supply. As noted in the report, water used at Torrens Island Power Station is primarily sourced from bore water (unmetered supply), and a relatively small volume of rain water is captured and used on site at Camden Gas Project.

The amount of water used in our major construction projects is also reported under‘Strategy – Monitor and manage our impact on land, air and water’.

The amount of water that is released from dams where our hydroelectric facilities are located is the subject of regulatory controls.

A

EN9

Water sources significantly affected by withdrawal of water

Water throughput for AGL Hydro schemes is regulated through bulk water entitlements that include requirements for the protection of environmental flows in the rivers downstream from the facilities.

‘Strategy – Monitor and manage our impact on land, air and water’. (AGL Hydro) also highlights management plans that are in place to protect the surrounding ecosystems.

A

EN10

Percentage and total volume of water recycled and reused

The recovery and reuse of water injected into the coal seam when developing new wells for the Camden Gas Project is discussed under ‘Strategy – Monitor and manage our impact on land, air and water’.

C

EN11

Location and size of land owned, leased, or managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.

Land management of our facilities is discussed in ‘Strategy – Monitor and manage our impact on land, air and water’.

C

EN12

Description of significant impacts of activities on biodiversity in protected areas and areas of high biodiversity value outside protected areas.

For significant development projects, we publish the results of environmental impact assessment on our website.

Our health, safety and environmental management system requires that potential aspects and impacts on the environment resulting from the organisation’s operations and activities are identified, assessed and, as far as is reasonably practicable, managed and minimised.

A

EN13

Habitats protected or restored

Not reported.

A

EN14

Strategies, current actions and future plans for managing impacts on biodiversity.

AGL addresses issues of biodiversity at a project specific level, for example the Camden Gas Project and Bogong Power Development.  See http://www.agl.com.au/about/EnergySources/
Pages/Camden.aspx and http://www.agl.com.au/about/EnergySources/
Bogong/Pages/Bogong.aspx.

A

EN15

Number of IUCN Red List species with habitats in areas affected by operations.

For significant development projects, we publish the results of environmental impact assessment on our website. For example, information relating to the threatened species the tiger quoll that inhabits the Bogong Power Development region, can be seen: http://www.agl.com.au/about/EnergySources/
Bogong/Pages/Ecology.aspx

Our health, safety and environmental management system requires that potential aspects and impacts on the environment resulting from the organisation’s operations and activities are identified, assessed and, as far as is reasonably practicable, managed and minimised. This includes the identification of rare or threatened flora and fauna species or habitats.

C

EN16

Direct and indirect greenhouse gas emissions.

Greenhouse gas emissions are detailed in the AGL Greenhouse Footprint , under the Operational and Equity Footprints.

C

EN17

Other relevant indirect greenhouse gas emissions.

Indirect GHG emissions that arise as a result of consumption of AGL's products (gas and electricity) by our customers are accounted for in the AGL Greenhouse Footprint, under the ‘Energy Supply Footprint’. 

A

EN18

Initiatives to reduce greenhouse gas emissions.

Initiatives AGL has taken and is taking to reduce greenhouse gas emissions (both directly and indirectly) are reported in Greenhouse, under ‘Goal - Provide leadership to reduce the greenhouse gas intensity of energy across the supply chain throughout the economy’.

C

EN19

Emissions of ozone depleting  substances

Not reported.

C

EN20

NOx, SOx, and other significant air emissions by weight.

Point source air emissions from Somerton Power Station, Hydrocarbon Extractions, Torrens Island Power Station and the Camden Gas Project (Rosalind Park) and non-point source VOC emissions at Hydrocarbon Extractions are reported under ‘Strategy - Monitor and manage our impact on land, air and water’.

C

EN21

Total water discharge by quality and destination.

The destinations of water discharged from Somerton Power Station, Camden Gas Project and Torrens Island Power Station are reported under‘Strategy – Monitor and manage our impact on land, air and water’.

C

EN22

Total amount of waste by type and disposal method.

Non-hazardous waste disposed to landfill from offices and construction: 940 tonnes (estimate only).

Details of the management of office waste, including printer cartridge and mobile telephone recycling are included under ‘Strategy – Monitor and manage our impact on land, air and water’.

Hazardous waste is tracked according to legislative requirements.

C

EN23

Total number and volume of significant spills

The number of environmental incidents is reported under ‘Strategy – Monitor and manage our impact on land, air and water’.

A

EN24

Weight of transported, imported, or exported waste deemed ‘hazardous’ under the terms of the Basel Convention Annex I, II, III and VIII.

Hazardous waste is tracked according to legislative requirements.

A

EN25

Water sources and related habitats significantly affected by discharges of water and runoff.

For significant development projects, we publish the results of environmental impact assessments on our website.

C

EN26

Initiatives to mitigate environmental impacts of products and services and extent of impact mitigation.

Details of AGL’s green energy products, including customer numbers, are provided under ‘Strategy – Help customers make better choices for their home and environment’.

C

EN27

Percentage of products sold and their packaging materials that are reclaimed by category.

Not applicable. This indicator is not relevant to AGL's products (gas and electricity).

C

EN28

Monetary value of significant fines and total number on non-monetary sanctions for non-compliance with environmental laws and regulations.

Details of non-compliances with environmental licences is included for each of our major facilities under ‘Strategy – Monitor and manage our impact on land, air and water’.

A

EN29

Significant environmental impacts of transporting products and other goods and materials used for the organisations operations, and transporting members of the workforce

The greenhouse impacts associated with the ‘transport’ of natural gas and electricity through transmission and distribution networks are accounted for in the ‘AGL Energy Supply Greenhouse Footprint’.

A

EN30

Total environmental  protection expenditures and investments by type.

Environmental protection expenditure is not reported.

AGL Energy’s investments in renewable energy generation are detailed under ‘Strategy – Maintain Australia’s largest private portfolio of renewable generation assets to deliver sustainable benefits in a carbon constrained environment and to meet an expanded Mandatory Renewable Energy Target’ and AGL’s planned construction of renewable generation are listed under ‘About AGL – A snapshot of our operations’. 

C

LA1

Total workforce by employment type, employment contract and region.

Breakdown of employees by employment type and location is included under ‘Goal - To engage our employees in ways that support our business, grow their skills and deliver outstanding business results’.

C

LA2

Total number and rate of employee turnover broken down by age group, gender and region.

AGL’s overall voluntary turnover is reported under ‘Strategy – Attract and retain world class talent’. Turnover by age group and gender is not reported.

A

LA3

Benefits provided to full-time employees that are not provided to temporary or part-time employees

Benefits available to employees are reported under ‘Strategy – Attract and retain world class talent’and also on our website at: http://www.agl.com.au/about/careers/
Pages/Home.aspx

C

LA4

Percentage of employees covered by collective bargaining agreements. 

Information on AGL’s relationships with unions is included under ‘Strategy - Deliver a safe, fair and equitable working environment’.

C

LA5

Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. 

Not reported.

A

LA6

Percentage of workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.

Collectively, the HSE Charter of the Corporate HSE team and business unit HSE representatives covers the interest of 100% of AGL employees.

C

LA7

Rates of injury, occupational diseases, lost days and absenteeism and number of work-related fatalities by region.

LTIFR, MTIFR and Duration Rate are reported under ‘Strategy - Deliver a safe, fair and equitable working environment’.

C

LA8

Education, training, counselling, prevention and risk-control programs in place to assist workforce members, their families or community members regarding serious diseases.

This issue is addressed through Life Guard - Our Health, Safety and Environmental Management System with details under ‘Strategy - Deliver a safe, fair and equitable working environment’.

AGL’s Wellbeing Program assists employees in the proactive management of their health and wellness by giving them access to a range of services and benefits. 

Employees also have access to the Employee Assistance Service, which provides free personal counselling support for employees and their families, for any work or personal issues.

A

LA9

Health and safety topics covered in formal agreements with trade unions.

AGL's Life Guard Health, Safety and Environment Management system is relevant to all employees, regardless of whether they are covered by specific union agreements.

C

LA10

Average hours of training per year per employee by employee category

Information relating to training is included under the Employees section of the report, in particular, ‘Strategy - Achieve a high performance culture across AGL’ and under ‘Strategy – Improve our people’s capability in environmental management’.

A

LA11

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.  

AGL offers an Assisted Education Scheme and other development opportunities ‘Strategy - Achieve a high performance culture across AGL’. For more details refer to: http://www.agl.com.au/about/careers/
Pages/Home.aspx

A

LA12

Percentage of employees receiving regular performance and career development review.

Information on the performance planning, review and development process is included under ‘Strategy - Deliver remuneration systems and benefits that define business expectations, pay for performance and recognise contribution’. 

C

LA13

Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.

% staff by gender and age is reported under ‘Goal - To engage our employees in ways that support our business, grow their skills and deliver outstanding business results’.

C

LA14

Ratio of basic salary of men to women by employee category.

Information in relation to a pay equality review undertaken during 2006/2007 is provided under under ‘Strategy - Deliver remuneration systems and benefits that define business expectations, pay for performance and recognise contribution’.

C

HR1

Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.

For Australian investments, human rights are protected in Australia by law.  Compliance is outlined under ‘Strategy - Deliver a safe, fair and equitable working environment’. 

C

HR2

Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.

For Australian operations, human rights are protected in Australia by law. Standards expected from all of AGL’s suppliers are listed in the Purchasing Policy, which can be accessed  on the website: http://www.agl.com.au/environment/
sustainability/ Pages/Suppliers.aspx

A

HR3

Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.

AGL has a series of policies and principles in place to address fair treatment of employees, including the AGL Code of Conduct. These documents articulate commitments relating to diversity, anti-discrimination, harassment and EEO. AGL's induction program requires all colleagues to sign off that that Code of Conduct has been read, and includes training on Equal Opportunity.

AGL’s Code of Conduct and staff training in fair treatment is discussed under ‘Strategy – Deliver a safe, fair and equitable working environment’.  AGL’s recently revised Code of Conduct can be accessed on the website: http://www.agl.com.au/Downloads/060922_
AGL-Code-of-Conduct_Corporate_About-AGL.pdf.

C

HR4

Total number of incidents of discrimination and actions taken.

AGL has a series of policies and principles in place to address fair treatment of employees, including the AGL Code of Conduct. These documents articulate commitments relating to diversity, anti-discrimination, harassment and EEO.

AGL offers confidential access to employees for reporting and investigation of incidents of bullying, harassment or discrimination, via the independently operated Diversity Support Line. Calls made to the Diversity Support Line are reported under ‘Strategy - Deliver a safe, fair and equitable working environment’.

C

HR5

Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.

AGL complies with legislation regarding human rights in areas including diversity, discrimination, freedom of association, child labour, layoffs and health, safety and environment. We support, in principle, the United Nations Global Compact on human rights for businesses, as discussed under ‘Strategy - Deliver a safe, fair and equitable working environment’.

C

HR6

Operations identified as having a significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour.

Not relevant to AGL’s Australian operations.

C

HR7

Operations identified as having a significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour.

Not relevant to AGL’s Australian operations.

A

HR8

Percentage of security personnel trained in the organisation's polices or procedures concerning aspects of human rights that are relevant to operations.

Not relevant to AGL’s Australian operations.

A

HR9

Incidents involving rights of indigenous people.

During the planning and implementation of the Berwyndale to Wallumbilla Gas Pipeline project, AGL has engaged the traditional owners of the land – the Barunggam and Mandandanji people - as critical stakeholders in the process.  Further information is provided under ‘Strategy - Engage with the community on projects that impact them... every step of the way’.  
 

C

SO1

Nature, scope and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating and exiting.

Community engagement and consultation are undertaken on a project-by-project basis.  During 2007/08 projects included the Camden Gas Project, the Berwyndale to Wallumbilla Gas Pipeline, Leafs Gully Gas Fired Power Station and the Hallett (Stage 1) Wind Farm.  Details of the methods and outcomes of these community engagement processes are provided under ‘Strategy - Engage with the community on projects that impact them... every step of the way’.

C

SO2

Percentage and total number of business units analysed for risks related to corruption.

Not reported.

C

SO3

Percentage of employees trained in organisation’s anti-corruption policies and procedures.

AGL has in place a formal Trade Practices compliance training program and it is incumbent on all employees to undertake an appropriate level of training at regular intervals.

C

SO4

Actions taken in response to instances of corruption.

The AGL Code of Conduct provides the rules and guidelines that all AGL employees are to observe in their dealing with each other and with customers, contractors, shareholders, and competitors. The recently revised Code of Conduct is available at: http://www.agl.com.au/Downloads/060922_
AGL-Code-of-Conduct_Corporate_About-AGL.pdf.

C

SO5

Public policy positions and participation in public policy development and lobbying.

AGL provided input into a number of public policy discussions during 2007/08. Submissions were made to the Commonwealth and the New South Wales, Victorian and Queensland State Governments in relation to the development of a number of greenhouse, energy efficiency and renewable energy target policies.

AGL also participated in the National Greenhouse and Energy Reporting System Corporate Pilot Group, providing feedback on the development of regulations and guidelines developed by the Department of Climate Change.
Further details are provided under ‘Strategy - Engage with our stakeholders about reducing greenhouse gas emissions’.

Copies of AGL’s submissions are publicly available on the relevant government department websites.  

A

SO6

Total value of financial and in-kind contributions to political parties, politicians and related institutions by country.

AGL's Code of Conduct states that AGL does not make any political donations. The Code of Conduct is available at: http://www.agl.com.au/Downloads/060922_
AGL-Code-of-Conduct_Corporate_About-AGL.pdf.

A

SO7

Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes.

There have been no legal actions by regulators (ACCC and State fair trading regulators) for anti-competitive behaviour, anti-trust, and monopoly practices.

C

SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.

Non-compliance with laws and regulations are addressed in the AGL Annual Report 2008.

C

PR1

Life cycle stages in which health and safety impacts of products and services are assessed  for improvement, and percentage of significant products and services categories subject to such procedures.

The health and safety impacts of the generation of electricity and gas production and distribution, in AGL’s assets, and the retailing of energy by AGL are addressed under ‘Strategy - Deliver a safe, fair and equitable working environment’, as well as strategies and actions taken to improve health and safety performance. 

Advice on using energy safely is provided on the AGL website: http://www.agl.com.au/Downloads/
Safety%20Advice.pdf. 

A

PR2

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.

Health and safety performance of AGL’s assets and operations is included under ‘Strategy - Deliver a safe, fair and equitable working environment’.  These incidents relate to the life cycle stages of energy production and retailing. 

AGL is not responsible for energy transmission and distribution to end users. 

C

PR3

Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements

Responsible sale and marketing of electricity and gas is addressed under ‘Strategy - Sell and market our products responsibly’.

A

PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of customers.

Data on complaints received in relation to sales and marketing activity is provided under ‘Strategy - Sell and market our products responsibly’.

For electricity and gas retailing, AGL must comply with legislation in each jurisdiction. Compliance reports are submitted to the relevant regulators as required. The regulators release performance reports each year.
Refer to: www.ipart.nsw.gov.au,
www.esc.vic.gov.au, www.ecosa.sa.gov.au and www.qca.gov.au.  

A

PR5

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

Customer complaints and ombudsman cases are addressed under ‘Strategy:  Continue to improve to our customers’ experience’. 

C

PR6

Programs for adherence to laws, standards and voluntary codes related to marketing communications including advertising, promotion and sponsorship.

Responsible sale and marketing of electricity and gas is addressed under ‘Strategy - Sell and market our products responsibly’.

A

PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications including advertising, promotion and sponsorship by type of outcomes.

AGL has stringent internal sign-off procedures to meet legal and regulatory obligations. Any industry code breaches are immediately reported to the relevant regulator or industry body in accordance with our licensing requirements.

A

PR8

Number of substantiated complaints regarding breaches of customer privacy.

Not reported

C

PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.

Not reported

 

 

Electric Utility Sector Supplement (Pilot Version).

 

Core/
Additional

GRI Ref. Number

GRI G3 Indicator Requirement

AGL Reporting on Indicator

P

EU1

Installed capacity (MW), broken down by energy source and by country or regulatory
regime.

The breakdown of installed capacity by energy source is given in ‘Strategy - Expand our portfolio of investments in renewable energy, low-emission power generation and power purchase contracts’.

P

EU2

Number of residential, industrial and commercial customer accounts.

AGL’s customer footprint is included under ‘Strategy - Implement AGL’s integrated business strategy’.

P

EU3

Length of transmission and distribution lines by voltage.

Not applicable. AGL does not control, own or operate any transmission and distribution businesses.

P

EU4

Allocation of CO2 emissions permits, broken down by country or regulatory regime.

AGL’s participation in voluntary and mandatory domestic and international carbon trading markets is reported under ‘Strategy - Lead Australian participation in domestic and international emissions trading schemes’.

P

EU5

Planning to ensure short and long-term electricity availability and reliability.

AGL has a diverse power generation portfolio, including base-load, peaking and intermediate generation plants spread across traditional thermal and renewable sources.
AGL substantially grew its portfolio of renewable and conventional generation, from 2,312 MW of installed capacity at the end of 2006/07 to 3,517 MW at the end of 2007/08.  Growing our upstream gas and generation portfolios ensures long-term, sustainable and market competitive energy supplies for our customers.

P

EU6

Demand side management programs including residential, commercial and industrial programs. 

AGL provides demand side management services to industrial and commercial customers, as outlined in ‘Strategy - Provide energy efficiency and climate change services to our industrial and commercial customers’. 

Details of AGL’s energy efficiency calculator and diagnostic tools for residential and business customers are included under ‘Strategy - Help customers make better choices for their home and environment’. 

P

EU7

Research and development activity aimed at providing reliable and affordable electricity and promoting sustainable development

Not reported.

P

EU8

Provision for decommissioning of nuclear power sites

Not applicable. AGL does not own, operate or purchase electricity from any nuclear power plants. 

P

EU9

Planned capacity (MW) against projected electricity demand over the long term, broken down by energy source and country or regulatory regime

Not reported.

P

EU10

Estimated capacity (MW) saved through demand side management programs

Not reported. Consolidated data is not available for this indicator.

P

EU11

Estimated energy (MWh) saved through demand side management programs, broken down by residential, commercial and industrial customers. 

Not reported. Consolidated data is not available for this indicator.

P

EU12

Average generation efficiency by energy source and by country or regulatory regime. 

Not reported. 

P

EU13

Transmission and distribution efficiency.

Not applicable. AGL does not control, own or operate any electrical transmission or distribution businesses.

P

EU14

Biodiversity of replacement habitats compared to the biodiversity of the areas that are being replaced.

Biodiversity at AGL’s project sites is managed on a case-by-case basis, in accordance with the relevant Environmental Planning Legislation. 

P

EU15

Processes to ensure retention and renewal of skilled workforce.

AGL’s strategies to attract and retain retaining the right people for the business are included under ‘Strategy - Attract and retain world class talent’.

P

EU16

Total subcontracted workforce.

Not reported

P

EU17

Percentage of contractors and subcontractors that have undergone relevant health and safety training.

Not reported

P

EU18

Participatory decision making processes with stakeholders and outcomes of engagement.

Details of AGL’s engagement with different stakeholder groups are mapped under About AGL.  

AGL also undertakes extensive community consultation for each of its development projects.  Methods and outcomes of these consultation programs are included under ‘Strategy - Engage with the community on projects that impact them... every step of the way’.

P

EU19

Approach to managing the impacts of involuntary displacement.

AGL’s development projects are generally not of the scale that displace a large number of people.  AGL works closely with affected communities to reach mutually beneficial outcomes, as described under ‘Strategy - Engage with the community on projects that impact them... every step of the way’.

P

EU20

Contingency planning measures and disaster/emergency management plan and training programs, and recovery/restoration plans.

AGL manages the risks associated with its assets and construction projects

P

EU21

Number of people displaced by new or expansion projects related to generation facilities and transmission lines, broken down by physical and economic displacement.

AGL’s development projects are generally not of the scale that displace a large number of people.  AGL works closely with affected communities to reach mutually beneficial outcomes, as described under ‘Strategy - Engage with the community on projects that impact them... every step of the way’.

P

EU22

 

Programs, including those in partnership with government, to improve or maintain access to electricity services.

Information about AGL’s hardship program, Staying Connected, is included under ‘Strategy - Ensure access to energy for vulnerable customers’. This program assists customers that may be experiencing short or long term financial difficulty by ensuring they have access to energy, and by offering the skills to help them manage their energy use.

P

EU23

Practices to address language, cultural, low literacy and disability related barriers to accessing and safely using electricity services.

Practices for communicating with vision and hearing impaired customers and customers from different cultural and linguistic backgrounds area discussed under ‘Strategy - Continue to improve to our customers’ experience’.

P

EU24

Number of injuries and fatalities to the public involving company assets, including legal judgements, settlements and pending legal cases of diseases.

There were no injuries or fatalities to members of the public involving AGL assets. 

P

EU25

Percentage of population unserved in licensed distribution areas, broken down by population in rural areas and urban areas.

Not reported

P

EU26

Number of residential disconnections for non-payment, broken by duration of disconnection.

Not reported

P

EU27

Power outage frequency.

Not reported.  AGL does not own, operate or control electricity transmission or distribution businesses.

P

EU28

Average power outage duration.

Not reported. AGL does not own, operate or control electricity transmission or distribution businesses.

P

EU29

Average plant availability factor by energy source and by country or regulatory regime

Not reported

 

 Print this page