GRI Map

In preparing the AGL Sustainability Report 2007, we were guided by the Global Reporting Initiative’s (GRI) ‘G3’ Sustainability Reporting Guidelines, as well as the Draft GRI Electric Utility Sector Supplement (www.globalreporting.org).

The following table summarises each of the GRI indicators, and indicates for each:

Whether the indicator has been reported (either partly or in full) in the AGL Sustainability Report 2007 (with a hyperlink to the relevant section of the report);
Whether the indicator has been reported (either partly or in full) on the AGL website or elsewhere in the public domain;
Whether the indicator has been assessed as not material or relevant for the purposes of public reporting; and/or
Any additional performance data that is not included within the Sustainability Report or elsewhere in the public domain.

Legend
C	Core Indicator
A	Additional Indicator
S	Draft Indicator from Electric Utility Sector Supplement

Core/ Additional	GRI Ref. Number	GRI G3 Indicator Requirement	AGL Reporting on Indicator
C	EC1	Economic value generated and distributed.	Revenue, operating costs, employee wages & benefits, payments to providers of capital, taxes, community investment and economic value retained reported under ‘Strategy – Implement AGL’s integrated business strategy’, ‘Strategy – Building long-term strategic community partnerships’ and within the Annual Report.
C	EC2	Financial implications of climate change.	Initiatives AGL is undertaking to ensure continued success in a future carbon constrained environment are discussed under ‘Strategy – Undertake new initiatives to leverage our leadership position in the retail energy sector and renewable energy generation’. Details of AGL’s investments in renewable and clean-burn generation and AGL’s participation in carbon markets are discussed in ‘Strategy – Expand our portfolio of investments in renewable energy low-emission power generation and power purchase contracts’ and ‘Strategy – Participate in international emissions trading to gain early knowledge about operating in a carbon constrained environment’. Further information is also available in AGL’s response to the Carbon Disclosure Project CDP4 and CDP5 questionnaires, which are available at www.cdproject.net
C	EC3	Coverage of the organisation's defined benefit pension plan obligations.	AGL uses both accumulation and defined benefit schemes to offer superannuation coverage to all employees. Our policy is to fully fund superannuation as the liability accumulates, which ensures that all superannuation commitments are honoured.
C	EC4	Financial assistance received from government.	Not reported.
C	EC5	Entry level wage compared to local minimum wage.	Not reported.
C	EC6	Practices and proportion of spending on locally based suppliers.	Not reported.
C	EC7	Procedures for local hiring, and proportion of senior management in locations of significant operation from the local community.	AGL's recruitment practice is to ensure that it hires people who are the best fit for the role. In the majority of cases we look to the local community first when hiring people from outside AGL.
C	EC8	Infrastructure investment and services provided primarily for public benefit.	AGL has no significant investments in facilities built primarily to provide a public service without direct economic benefit to AGL.
A	EC9	Indirect economic impacts.	A description of the wider public benefits provided by AGL’s services is included in Economic Performance.
C	EN1	Weight / volume of materials used.	The amount of steel and concrete used in the construction of the Hallett Wind Farm and Bogong Power Development projects as well as the amount of paper used in AGL offices is reported under ‘Strategy – Minimise our impact on land, air and water resources’.
C	EN2	Percentage of materials used that are recycled.	Information on this indicator is not currently captured, however information on phone and toner recycling programs is reported under ‘Strategy – Minimise our impact on land, air and water resources’.
C	EN3	Direct energy consumption broken down by primary energy source.	The amount of energy consumed is accounted for in the greenhouse gas footprint. Details of primary energy consumption is provided below: 2006/2007 natural gas consumption (including venting & flaring of CSG): 5,591,532 GJ A detailed breakdown of energy use for the preceding year is also provided in AGL ’s response to the Carbon Disclosure Project CDP5 questionnaire which is available at www.cdproject.net.
C	EN4	Indirect energy consumption broken down by primary source.	The amount of energy consumed is accounted for in the greenhouse gas footprint. Details of indirect energy consumption is provided below: 2006/2007 electricity consumption (excluding losses from owned networks): 134,480 GJ 2006/2007 vehicle fuel consumption: 15,489 GJ 2006/2007 industrial fuel consumption: 26,190 GJ A detailed breakdown of energy use for the preceding year is also provided in AGL ’s response to the Carbon Disclosure Project CDP5 questionnaire which is available at www.cdproject.net.
A	EN5	Total energy saved due to conservation and efficiency improvements.	Information on this indicator is not currently captured.
A	EN6	Initiatives to provide energy-efficient products and services.	AGL offers energy efficiency services to I+C customers. An outline of the services through Energy Performance Contracts is provided under ‘Strategy - Provide energy efficiency and climate change services to our industrial and commercial customers’.Information on residential energy efficiency advice provided to residential customers is provided under ‘Strategy - Help customers make better choices for their home and environment’ and is also available on the AGL website.
A	EN7	Initiatives to reduce indirect energy consumption.	'Strategy - Provide energy efficiency and climate change services to our industrial and commercial customers'.
C	EN8	Total water withdrawal by source.	Amount of water used at Somerton Gas Fired Power Station, Camden Gas Project, Hydrocarbon Extractions and in our four main offices is reported under ‘Strategy – Minimise our impact on land, air and water resources’. This water was sourced from the municipal water supply. As noted in the report, water used at Hallett Gas Fired Power Station is sourced from bore water (unmetered supply). Amount of water used in our major construction projects is also reported under ‘Strategy – Minimise our impact on land, air and water resources’. The amount of water that is released from dams where our hydroelectric facilities are located is the subject of regulatory controls. Links to external sites that show current storage volumes and releases from dams are available through our website at: www.aglhydro.com.au.
A	EN9	Water sources significantly affected by withdrawal of water.	Water throughput for AGL Hydro schemes is regulated through bulk water entitlements that include requirements for the protection of environmental flows in the rivers downstream from the facilities. ‘Strategy – Minimise our impact on land, air and water resources’ (AGL Hydro) also highlights management plans that are in place to protect the surrounding ecosystems.
A	EN10	Percentage and total volume of water recycled and reused.	The recovery and reuse of water injected into the coal seam when developing new wells for the Camden Gas Project is discussed under ‘Strategy – Minimise our impact on land, air and water resources’.
C	EN11	Location and size of land owned, leased, or managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.	Land management of our facilities is discussed in ‘Strategy – Minimise our impact on land, air and water resources’.
C	EN12	Description of significant impacts of activities on biodiversity in protected areas and areas of high biodiversity value outside protected areas.	For significant development projects, we publish the results of environmental impact assessment on our website. Our health, safety and environmental management system requires that potential aspects and impacts on the environment resulting from the organisation’s operations and activities are identified, assessed and, as far as is reasonably practicable, managed and minimised.
A	EN13	Habitats protected or restored.	Not reported.
A	EN14	Strategies, current actions and future plans for managing impacts on biodiversity.	AGL addresses issues of biodiversity at a project specific level, for example see: AGL Camden gas Project website
A	EN15	Number of IUCN Red List species with habitats in areas affected by operations.	For significant development projects, we publish the results of environmental impact assessment on our website. Our health, safety and environmental management system requires that potential aspects and impacts on the environment resulting from the organisation’s operations and activities are identified, assessed and, as far as is reasonably practicable, managed and minimised. This includes the identification of rare or threatened flora and fauna species or habitats.
C	EN16	Direct and indirect greenhouse gas emissions.	Greenhouse gas emissions are detailed in the AGL Greenhouse Greenhouse Footprint and the AGL Equity Greenhouse Footprint.
C	EN17	Other relevant indirect greenhouse gas emissions.	Indirect GHG emissions that arise as a result of consumption of AGL's products (gas and electricity) by our customers are accounted for in the AGL Energy Supply Greenhouse Footprint.
A	EN18	Initiatives to reduce greenhouse gas emissions.	Initiatives AGL has taken and is taking to reduce greenhouse gas emissions are reported under ‘Goal – Reduce the greenhouse gas intensity of energy across the supply chain’.
C	EN19	Emissions of ozone-depleting substances.	Not reported.
C	EN20	NOx, SO_x, and other significant air emissions by weight.	Point source air emissions from Somerton, Hallett Hydrocarbon Extractions and the Camden Gas Project (Rosalind Park) and non-point source VOC emissions at Hydrocarbon Extractions are reported under ‘Strategy – Minimise our impact on land, air and water resources’.
C	EN21	Total water discharge by quality and destination.	Not reported
C	EN22	Total amount of waste by type and disposal method.	Non-hazardous waste disposed to landfill: 480 tonnes (estimate only). Hazardous waste is tracked according to legislative requirements.
C	EN23	Total number and volume of significant spills	The number of environmental incidents is reported under ‘Strategy – Minimise our impact on land, air and water resources’.
A	EN24	Weight of transported, imported, or exported waste deemed ‘hazardous’ under the terms of the Basel Convention Annex I, II, III and VIII.	Hazardous waste is tracked according to legislative requirements.
A	EN25	Water sources and related habitats significantly affected by discharges of water and runoff.	For significant development projects, we publish the results of environmental impact assessments on our website.
C	EN26	Initiatives to mitigate environmental impacts of products and services and extent of impact mitigation.	Details of AGL’s green energy products, including customer numbers, are provided under ‘Strategy – Help customers make better choices for their home and environment’.
C	EN27	Percentage of products sold and their packaging materials that are reclaimed by category.	NA. This indicator is not relevant to AGL's products (gas and electricity).
C	EN28	Monitory value of significant fines and total number on non-monitory sanctions for non-compliance with environmental laws and regulations.	Details of non-compliances with environmental licences is included for each of our major facilities under ‘Strategy – Minimise our impact on land, air and water resources’.
A	EN29	Significant environmental impacts of transporting products and other goods and materials used for the organisations operations, and transporting members of the workforce.	The greenhouse impacts associated with the ‘transport’ of natural gas and electricity through transmission and distribution networks are accounted for in the AGL Energy Supply Greenhouse Footprint.
A	EN30	Total environmental protection expenditures and investments by type.	Environmental protection expenditure is not reported. AGL Energy’s investments in renewable energy generation are detailed under ‘Strategy – Expand our portfolio of investments in renewable energy, low emission power generation and power purchase contracts’.
C	LA1	Total workforce by employment type, employment contract and region.	Breakdown of employees by employment type and location is included under ‘Strategy – Growing the skills and talents of all our people’.
C	LA2	Total number and rate of employee turnover broken down by age group, gender and region.	AGL’s overall voluntary turnover is reported under ‘Strategy – Recruiting and retaining the best talent to grow our business’. Turnover by age group and gender is not captured.
A	LA3	Benefits provided to full-time employees that are not provided to temporary or part-time employees.	Benefits available to employees are reported under ‘Strategy – Recruiting and retaining the best talent to grow our business’ and also on our website at: www.agl.com.au/careers
C	LA4	Percentage of employees covered by collective bargaining agreements.	Information on AGL’s relationships with unions is included under ‘Strategy - Acting ethically and fairly in all our dealings’.
C	LA5	Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.	NA.
C	LA6	Percentage of workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.	Collectively, the HSE Charter of the Corporate HSE team and business unit HSE representatives covers the interest of 100% of AGL employees.
C	LA7	Rates of injury, occupational diseases, lost days and absenteeism and number of work-related fatalities by region.	LTIFR, MTIFR and Duration Rate are reported under ‘Strategy – Pursuing zero injuries and building a healthier workforce’.
C	LA8	Education, training, counselling, prevention and risk-control programs in place to assist workforce members, their families or community members regarding serious diseases.	This issue is addressed through our health, safety and environmental management system.
A	LA9	Health and safety topics covered in formal agreements with trade unions.	AGL's HSE systems / standards / training (etc) is relevant to all employees, not just those covered by specific union agreements.
C	LA10	Average hours of training per year per employee by employee category.	Data in relation to training is included under ‘Strategy – Growing the skills and talents of all our people’ and under ‘Strategy – Improve our people’s capability in environmental management’.
A	LA11	Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.	AGL provides an outplacement service to employees that are made redundant. This is specifically designed to help these employees obtain employment (‘Strategy – Acting ethically and fairly in all our dealings’.) AGL also offers an Assisted Education Scheme and other development opportunities ( ’Strategy – Growing the skills and talents of all our people’). For more details refer to: www.agl.com.au/careers
A	LA12	Percentage of employees receiving regular performance and career development review.	Information on the performance planning, review and development process is included under ’Strategy – Growing the skills and talents of all our people’.
C	LA13	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.	% staff by gender and age is reported under ‘Strategy – Recruiting and retaining the best talent for our business’.
C	LA14	Ratio of basic salary of men to women by employee category.	Information in relation to a pay equality review undertaken during 2006/2007 is provided under ‘Strategy – Acting ethically and fairly in all our dealings’.
C	HR1	Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.	For Australian investments, human rights are protected in Australia by law.
C	HR2	Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.	For Australian operations, human rights are protected in Australia by law.
A	HR3	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.	AGL has a series of policies and principles in place to address fair treatment of employees, including the AGL Code of Conduct. These documents articulate commitments relating to diversity, anti-discrimination, harassment and EEO. AGL's induction program requires all colleagues to sign off that that Code of Conduct has been read, and includes training on Equal Opportunity. AGL’s Code of Conduct and staff training in fair treatment is discussed under ‘Strategy – Acting ethically and fairly in all our dealings’.
C	HR4	Total number of incidents of discrimination and actions taken.	AGL has a series of policies and principles in place to address fair treatment of employees, including the AGL Code of Conduct. These documents articulate commitments relating to diversity, anti-discrimination, harassment and EEO. AGL offers confidential access to employees for reporting and investigation of incidents of bullying, harassment or discrimination, via the independently operated Diversity Support Line. Calls made to the Diversity Support Line are reported under ‘Strategy – Acting ethically and fairly in all our dealings’.
C	HR5	Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.	Not reported.
C	HR6	Operations identified as having a significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour.	NA.
C	HR7	Operations identified as having a significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour.	NA.
A	HR8	Percentage of security personnel trained in the organisation's polices or procedures concerning aspects of human rights that are relevant to operations.	Not relevant to AGL’s Australian operations.
A	HR9	Incidents involving rights of indigenous people.	None reported.
C	SO1	Nature, scope and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating and exiting.	Not reported.
C	SO2	Percentage and total number of business units analysed for risks related to corruption.	Not reported.
C	SO3	Percentage of employees trained in organisation’s anti-corruption policies and procedures.	Information on the number of employees completing Privacy training is included under ‘Strategy – Manage our customer’s information responsibly’. AGL has in place a formal Trade Practices compliance training program and it is incumbent on all employees to undertake an appropriate level of training at regular intervals.
C	SO4	Actions taken in response to instances of corruption.	The AGL Code of Conduct provides the rules and guidelines that all AGL employees are to observe in their dealing with each other and with customers, contractors, shareholders, and competitors. The Code of Conduct is available at: www.agl.com.au/codeofconduct
C	SO5	Public policy positions and participation in public policy development and lobbying.	Copies of AGL’s submissions to government are available on the website at: ww.agl.com.au/submissions
A	SO6	Total value of financial and in-kind contributions to political parties, politicians and related institutions by country.	AGL's Code of Conduct states that AGL does not make any political donations. The Code of Conduct is available at: www.agl.com.au/codeofconduct
A	SO7	Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes.	There have been no legal actions by regulators (ACCC and State fair trading regulators) for anti-competitive behaviour, anti-trust, and monopoly practices.
C	SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.	Non-compliance with laws and regulations are addressed in the AGL Annual Report 2007.
C	PR1	Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.	Energy safety advice is provided on the AGL Energy website.
A	PR2	Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.	NA.
C	PR3	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements	Responsible sale and marketing of electricity and gas is addressed under ‘Strategy – Responsible sales and marketing of our products'.
A	PR4	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of customers.	Data on complaints received in relation to sales and marketing activity is provided under ‘Strategy – Responsible sales and marketing of our products'. For electricity and gas retailing, AGL must comply with legislation in each jurisdiction. Compliance reports are submitted to the relevant regulators as required. The regulators release performance reports each year. Refer to: www.ipart.nsw.gov.au, www.esc.vic.gov.au,www.ecosa.sa.gov.au and www.qca.org.au
A	PR5	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.	Customer complaints and ombudsman cases are addressed under ‘Strategy – Continue to improve our customers’ experience’.
A	PR6	Programs for adherence to laws, standards and voluntary codes related to marketing communications including advertising, promotion and sponsorship.	Responsible sale and marketing of electricity and gas is addressed under ‘Strategy – Responsible sales and marketing of our products’.
A	PR7	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications including advertising, promotion and sponsorship by type of outcomes.	AGL has stringent internal sign-off procedures to meet legal and regulatory obligations. Any industry code breaches are immediately reported to the relevant regulator or industry body in accordance with our licensing requirements.
A	PR8	Number of substantiated complaints regarding breaches of customer privacy.	Privacy related complaints are addressed under ‘Strategy – Manage our customers' information responsibly’.
C	PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.	NA.

Draft GRI Electric Utility Sector Supplement (April 2007)

Legend
C	Core Indicator
A	Additional Indicator
S	Draft Indicator from Electric Utility Sector Supplement

Core/ Additional	GRI Ref. Number	GRI G3 Indicator Requirement	AGL Reporting on Indicator
S	EU1	Percentage of population served in area of operation according to category.	AGL Energy’s customer numbers are reported in the 2006/07 Annual Report (p3, 16).
S	EU2	Length of transmission and distribution lines.	Not relevant. AGL Energy does not own any electricity transmission or distribution networks in Australia.
S	EU3	Description of how long term reliability as well as social, economic and environmental performance criteria are used in investment decisions.	NA.
S	EU4	Process and methodologies used to assess existing and future demand, such as integrated resource planning.	NA.
S	EU5	Planned capacity (MW), dispatching and/or generation mix (MWh) against projected electricity demand over the long term.	AGL carry out internal modelling to assess the best way to service our customers.
S	EU6	Approach used for peak load management including load shedding.	Not Reported.
S	EU7	Customer or supply interruptions.	NA. AGL Energy does not operate any electricity transmission or distribution networks in Australia.
S	EU8	Approach to research and development	Not Reported.
S	EU9	Research and development expenditure by category as a percentage total of research expenditure.	Not reported.
S	EU10	Research and development expenditure as a percentage of net income.	Not reported.
S	EU11	Generation efficiency	Not reported.
S	EU12	Transmission and distribution loss factor.	NA. AGL Energy does not operate any electricity transmission or distribution networks in Australia.
S	CommENDMA	Watershed management in order to balance water supply for multiple uses.	AGL Energy’s hydro generation facilities utilise water released for irrigation and environmental flow purposes to generate electricity. This is reported under ‘Strategy – Minimise impact on land, air and water resources’.
S	EU13	Long term planning for securing water resources	Planning for water resources for our facilities are done on a case by case basis.
S	CommEN8	Water used for processing thermal power plant. Volume of water used/MWh generation.	The total amount of water used at the Somerton and Hallett gas fired power stations is reported under ‘Strategy – Minimise impact on land, air and water resources’.
S	CommEN13	Biodiversity management, including provision for facilitating fish passage around existing dams.	Not reported.
S	CommEN14	Strategies, current actions and future plans for managing impacts on biodiversity.	Not reported.
S	EU14	Percentage of area under integrated pest management.	Not reported.
S	EU15	Ratio of compensatory ecosystem area to total area of land acquired with high biodiversity value.	Not reported.
S	CommEN16	CO₂e per MWh for net generation. CO₂e from fossil fuel generation per MWh fossil fuel generation.	Not Reported.
S	CommEN17	CO₂e per MWh for net delivery to end users	The Energy Supply Footprint details the greenhouse intensity of electricity supplied to AGL customers.
S	CommEN19	Ozone depleting substances per MWh net generation.	Not reported.
S	CommEN20	Air emissions per MWh net generation.	Total emissions from Somerton and Hallett gas fired power stations are reported under ‘Strategy – Minimise impact on land, air and water resources’.
S	CommEN21	Thermal discharges	Discharges from AGL’s hydroelectric power stations are managed in accordance with licence agreements and environmental management plans.
S	EU16	Management strategy and storage methods for different types of nuclear waste.	NA. AGL does not own, operate or source electricity from any nuclear power generation plants.
S	EU17	Measures to manage environmental and health and safety impacts of radioactive nuclear waste, and security measures according to the applicable management standards/legislative framework.	NA. AGL does not own, operate or source electricity from any nuclear power generation plants.
S	EU18	Isotopic composition of radioactive nuclear waste.	NA. AGL does not own, operate or source electricity from any nuclear power generation plants.
S	EU19	Radioactive nuclear waste produced per net GWh nuclear generation per year.	NA. AGL does not own, operate or source electricity from any nuclear power generation plants.
S	EU20	High level radioactive nuclear waste sent for processing and reprocessing per year.	NA. AGL does not own, operate or source electricity from any nuclear power generation plants.
S	EU21	Long-term strategy for managing and eliminating high level and low level in-service PCBs.	PCB’s are managed on a facility basis.
S	CommEN1	Report in-use inventory of solid and liquid high level and low level PCBs.	PCB’s are managed on a facility basis.
S	CommEN22	Report on PCB waste categorised by management method.	Not reported.
S	EU22	Expected completion date and projected cost of remediation of all known contaminated sites.	Following the demerger of The Australian Gas Light Company with Alinta Limited, ownership and management of former gasworks sites was passed to Alinta Limited. Currently there are no remediation works being undertaken at our facilities.
S	EU23	Ratio of remediated sites to known contaminated sites.	Not relevant. Refer above.
S	EU24	Processes to ensure retention and renewal of skilled workforce.	Refer to ‘Strategy – Recruiting and retaining the best talent to grow our business’.
S	CommLA7	Report on health and safety performance of subcontractors.	Not Reported. AGL tracks OH&S performance of subcontractors and responds to incidents using the same processes as for AGL staff.
S	CommHR5	Report on management mechanisms to address the right to strike or instances of lock-out, given the context of the industry’s need to ensure continuous provision of services.	Not reported
S	EU25	Participatory decision making processes with communities and outcomes of engagement.	Community consultation is addressed under ‘Strategy – Engaging with the community on projects that impact them’.
S	CommSO1	Report on specific social issues related to the electric utilities sector.	Social issues relevant to the electric utilities sector are covered under ‘Goal – Operational Excellence for our Customers’.
S	EU26	Percentage of projects which are compliant with IFC performance standards or equivalent.	Not Reported.
S	EU27	Number of people physically or economically displaced.	The potential social impacts of any new development projects are assessed as part of the planning approvals process. Impact assessments for our major projects are available on our website.
S	EU28	Exposure limits to electric fields and magnetic fields for members of the public and employees in the areas where the reporting organisation operates.	Following the demerger of The Australian Gas Light Company with Alinta Limited, ownership and management of electricity networks is no longer carried out by AGL, and therefore exposure for the general public is negligible. AGL manages exposure for AGL staff at an operational level.
S	CommPR1	Processes for assessing community health risks including monitoring, prevention measures and if applicable, long term health studies.	The potential human health impacts of any new development projects are assessed as part of the planning approvals process. Impact assessments for our major projects are available on our website.
S	EU29	Number of injuries and fatalities to the public including diseases involving utility assets.	In February 2007 a gas explosion in Valparaiso, Chile, resulted in the deaths of four people and substantial damage to local residential and commercial property. Whilst final responsibility for the cause of the explosion has not yet been determined, it is expected that Gas Valpo – AGL’s Chilean gas network owning company – will be required to contribute to compensation for the victims. We expect the cost of any such compensation payments will be substantially covered by Gas Valpo’s insurance arrangements.
S	EU30	Programs, including those in partnership with government, to assist underprivileged, low-income or vulnerable customers to afford electricity connection and consumption.	AGL’s Staying Connected program is discussed under ‘Strategy – Ensure access to energy for vulnerable customers’.
S	EU31	Description of flexible billing arrangements, timely reconnection and other practices to assist customers to manage debt and avoid electricity disconnection.	AGL’s Staying Connected program is discussed under ‘Strategy – Ensure access to energy for vulnerable customers’.
S	EU32	Initiatives to extend electricity services to unserved and underserved communities, particularly in rural or remote areas.	NA. AGL Energy sells generated electricity to the NEM purchases electricity from the NEM to provide to our customers. AGL Energy does not own or operate any transmission or distribution networks within Australia. AGL Energy is only able to supply electricity to customers that are connected to the NEM.
S	EU33	Percentage of population unserved in licensed area of operations, broken down by population in rural areas and urban areas.	NA. Refer above.
S	EU34	Average reconnection time for customers disconnected for non-payment.	Not Reported.
S	EU35	Number of debt recovery actions and disconnections for non-payment per thousand customers, broken down by type of user.	The number of accounts disconnected for non-payment, the number of Staying Connected customers and the number of customers completing agreed payment plans is reported under ‘Strategy – Ensure access to energy for vulnerable customers’.
S	EU36	Practices to address language, cultural, low literacy and disability barriers to accessing and using electricity services.	Practices for communicating with vision impaired customers and customers from different cultural and linguistic backgrounds area discussed under ‘Strategy – Ensure access to product information’.
S	EU37	Demand side management programs including residential, commercial and industrial programs.	AGL also provides energy efficiency services to our major industrial and commercial customers (refer to ‘Strategy – Provide energy efficiency and climate change services to our industrial and commercial customers’) and provides energy efficiency advice to our residential customers (refer to our website)
S	EU38	MWh saved through demand side management programs.	Data not available in the suggested format. However, the amount of greenhouse gas saved by our industrial and commercial customers through our Energy Performance Contracts is reported under ‘Strategy – Provide energy efficiency and climate change services to our industrial and commercial customers’.
S	EU39	Load shedding and load shifting.	Not Reported.
S	EU40	Approaches for conducting alternatives analysis of new investments.	Not Reported.
S	EU41	Contingency planning measures and disaster/emergency management plan and training programs.	Not Reported.
S	EU42	Plans to involve the community to deploy back-up supply and restore power.	NA.
S	EU43	Number of incidents of non-compliance with regard to contingency standards and inspections.	Not Reported